Page 1 of 1

Licmanaging server is not working

Posted: Wed Sep 16, 2020 8:28 am
by anewday
Hi,

It seems that the Licmanaging server is not working as i tried to de-register my computer. could you please check and fix it. Thank you

Best regards,
anewday

Re: Licmanaging server is not working

Posted: Wed Sep 16, 2020 8:57 am
by Tim
Hi,

Thanks for the hint. Maybe it is connected to our PHP update (which affected our user forum here as well). We will check it and are eager to fix it as soon as possible.

Best regards,
Tim

Re: Licmanaging server is not working

Posted: Wed Sep 16, 2020 2:37 pm
by Tim
Hi,

It was indeed connected to the website updates and could be fixed now. It should work properly again now. Thank you for your patience!

Best regards,
Tim

Re: Licmanaging server is not working

Posted: Mon Oct 19, 2020 6:12 pm
by epprado
Hello all!

I´ve also been facing problems when running ENVI-met. Every time the simulation is set to run, a pop-up window appears with the message 'ENVI-met License - Unknown error ocurred, please try again later'. When I search for errors in the Headquartes, the "License available" is stated as ok. If load the license file and try to register it, the same error message appears.

Don't know how to proceed.


Best regards,
Eduardo

Re: Licmanaging server is not working

Posted: Tue Oct 20, 2020 9:08 am
by helge
Dear Eduardo,

You need to be online when starting a simulation. Maybe you are using a proxy?

Best
Helge

Re: Licmanaging server is not working

Posted: Tue Oct 20, 2020 4:18 pm
by epprado
Dear Helge

Thank you for helping me.

The computer is always online, but the proxy option was indeed active. I've deactivated it, but the issue persists....

Best regards,
Eduardo